FAQ

General


What image formats are supported?

All PNG, JPG, JPEG and BMP images are supported natively. If you have PSD, AI or Sketch files, please export them to these formats and use.

Can I translate PDFs?

Yes you can, but PDFs are not natively supported at the moment. You can easily convert your PDFs to images using online tools and then process them with ImageTranslate.

The translations are incorrect. Can you help fix them?

ImageTranslate relies on Google Translate for translations which may be incorrect at times. Please use the services of a professional translator to get best results.

How is this different from Google Translate for images?

Google Translate for images is very helpful in understanding what a certain image is conveying. ImageTranslate is useful to completely re-create an image in a different language. You have total control over what you finally get.

How do I get the best result for my image?

Depending on the type of image you may want to apply different steps to get best results. Like correct angle and croppping for scanned documents. Alternatively you can also turn off "Create regions automatically" and build a translated image step-by-step.

Are there any limits on how many images can I store?

If you have a monthly subscription or a paid bundle you can store any number of images and images will be stored for upto a year

Can I delete images from my account?

You cannot delete images from your account.

Is there any limit on how many times can I download or edit an image?

No. You can edit and download images as many times as you want.

Pricing


How will I use the images after I have bought a paid plan?

When you buy any of the subscription or bundle, you get the respective number of images in your account. For example, 100 images for the $10 monthly subscription plan. You will be charged on per image basis as and when you translate your images. In this case, you can translate 100 different images within a month.

What is the difference between Subscription and Bundle plans?

Bundle plans are best suited for freelance translators and other individuals who need to translate images or documents occasionally. You can choose any of the plans depending on your need and use it anytime.
Subscription plans are best suited for individuals/agencies/organisations or any small businesses who want to translate images very frequently. More the number you want to translate on a weekly or daily basis, bigger the plan you buy, as the per image cost is lesser in bigger plans. And no hassle of buying a bundle everytime you images are over. You have to just subscribe once and enjoy hassle free translation of many images.
Have even bigger volumes? Reach out to us, we should be able to offer you a custom plan.

Will I be charged if the image does not get processed?

If you tried to translate some images and the system detects your image has failed to convert, it won’t be counted in the number of images used. If you still have any grievance, raise a support ticket. We'll be happy to get it resolved.

What if I want to translate the same image in multiple languages? How will I be charged for that?

If you want to translate the same image in multiple languages, you have to upload it separately in different projects. And you will be charged separately for the number of languages you want to translate it into.

I am an individual/freelance translator/marketer who occasionally gets images to translate. Which plan should I choose?

You should choose one of the “bundles” depending on your need and you can translate your images as and when you require. Your images will not expire.

I want this tool for my business, we get 100s of images daily. What is the best plan for me?

If you have more tha 10 or 100 images daily to translate, you should reach out to us for a custom plan. Contact us.


Subscriptions


What if I have exhausted my monthly limit?

If you use up all your images before a month and want to translate more, reach out to us, we will help you add more images depending on your need.

What if I was not able to use all my images in a month?

The number of images alloted for a month are valid only for that month and if you have not used all of them, they will get lapsed.


Bundles


Is there a time limit on when will my bundle expire?

There is no time limit on the bundle. Once bought you can use the number of images anytime you want.